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Director US & Canada Benefits Operations

Kenilworth, NJ 07033
Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its 125-year legacy. Merck's success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Right now, thousands of Merck associates are working to cure the world's most complex diseases. We know that our people are the key to our success, which is why our Human Resources organization takes pride in building teams of skilled, forward-thinking individuals who contribute to Merck's pioneering medical advancements. Our Human Resources department shares a spirit of attentive enthusiasm that helps support our associates in achieving new milestones in global healthcare.

Director US & Canada Benefits Operations
Kenilworth, NJ
Job # SHA000959
The Director, U.S Benefits Operations will provide direction and drive all Benefits operations in the United States, Puerto Rico and Canada. S/he will be accountable for the leadership, implementation, communication, and continuous development of the Benefits functions including health and welfare, retirement, equity, and work life administration. The Director, U.S. Benefits Operations ensures that the delivery of all benefit programs are consistent with Merck's strategy and mission and meet budgetary, legal and compliance requirements.

  • Ensure operational excellence and optimum efficiency through rigorous oversight and management of all U.S. Benefits operations including health and welfare, retirement, equity, work life.
  • Drive greater awareness and the appropriate utilization of all benefits
  • Create a culture of continuous improvement and flawless delivery
  • Deliver benefits in a way that focuses on end-to-end delivery throughout a participants life-cycle that results in a positive participant experience each and every time they have a benefits experience
  • Oversee annual benefit contract renewals and partner with Benefits CoE on the evaluation of program changes
  • Contract with and actively manage benefit plans, suppliers, auditors, and consultants for services, premiums, and plan administration
  • Ensure benefits plans comply with federal and state laws and regulations, and that processes and controls are in place to ensure ongoing compliance
  • Direct the employee benefit program communication strategy
  • Demonstrate an understanding of the market dynamics, key competitor benefit plan design, and industry trends
  • Provide oversight for Supplier Relationship and Risk Management for the Benefits operations
  • Manage a team of benefits professionals, fostering collaboration across functions to accomplish objectives
  • Strategic Vision: Able to devise a long-term vision based on a thorough understanding of industry trends and opportunities.
  • Benefits Expertise: Strong knowledge and experience in the design and delivery of complex benefits programs.
  • Business Acumen: Ability to engage with business leaders around business strategy, goals, and business outcomes, and apply sound judgment and decision making.
  • Leadership: Demonstrated skill in applying approaches, tools, and techniques to gain the cooperation and support of others; ability to lead by example and foster collaborative relationships
  • Influencing: Advanced ability to partner, collaborate, and impact decisions at all levels within and outside the organization
  • Passion: Demonstrate a passion for delivering high quality consumer oriented services
  • Innovation: Drive a culture of innovation and prudent risk tolerance
  • Results-orientation: A track record of establishing clear objectives and bringing multiple parties together to achieve key initiatives

Qualifications Education Minimum Requirement:
  • Bachelor's degree from an accredited institution in a related field, Master degree preferred
Required Experience and Skills:
  • Minimum of 12 years of related experience, with minimum 4 years of leadership and management experience
  • People management experience
  • Leadership in the area of Benefits Design and Operations
  • Experience influencing executives in complex global organizations
  • Experience negotiating large, complex contracts with external suppliers
  • Project management skills: Clear demonstrated expertise in the scoping, development and management of enterprise-wide projects coupled with proven change management
  • Identifies operational effectiveness and efficiency opportunities and provides impactful solutions for continuous improvement
Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program. Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives. If you need an accommodation for the application process please email us at ((

To be considered for this position, please visit our career site at, search jobs, create a profile and submit your resume for requisition # SHA000959 to:


Merck is an equal opportunity employer, Minority/Female/Disability/Veteran - proudly embracing diversity in all of its manifestations.

For more information about personal rights under Equal Employment Opportunity, visit:
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Jul 27, 2017
Aug 26, 2017