Beyond Words: The Hidden Dynamics Shaping Every HR Conversation
(NOTE: This event will be offered both in-person and online. Please select the ticket type that reflects how you will attend.)
Every difficult HR conversation has two versions: the one you prepared for, and the one that actually happened. The gap isn't a communication problem — it's a visibility problem. Transactional Intelligence™ (TQ) is a structured methodology for navigating the hidden layer beneath every conversation — the human exchanges that produce every outcome. In this session, you won't receive a framework. You'll practice inside live exchanges and discover exactly where your blind spots live.
Learning Objectives:
By the end of the session, participants will be able to:
- Distinguish the two layers of every exchange — the visible content and the invisible current moving beneath it — and articulate why the gap between them drives most HR breakdowns.
- Apply the foundational TQ skill in real time — identifying what is actually moving in a live exchange, separate from what is being said.
- Recognize Low TQ patterns in their own transactions — including the tendency to soften, avoid, or misread the exchange — and name what a High TQ response requires instead.
- Practice under pressure with a real partner — experiencing firsthand how stakes, time limits, and partner rotation reveal transactional blind spots that reflection alone cannot surface.
John Patterson
CEO & Co-Founder
Influential U
John Patterson is Co-Founder and CEO of Influential U® and co-author of Transactional Intelligence™: Why It Matters More Than Expertise, available August 4, 2026. His career has been defined by a single preoccupation: what conditions produce high performance — and how do you build them deliberately. Before co-founding Influential U, he designed curriculum for a $5B enterprise of 40,000 people, then spent more than two decades as a master trainer and regional director at a global personal development organization — running a train-the-trainer program for sixteen years and leading programs in leadership, communication, and performance for tens of thousands of people across multiple countries. Since 2009, he has built the full delivery infrastructure of Influential U and taken the work to corporate stages and executive boardrooms across more than twenty countries, working privately with the executives and teams who want to go deeper.
Additional Event Details
7:20 AM Registration & Networking
7:30 AM Breakfast & Introductions
7:45 AM Legal Update
8:00 AM -9:00 AM Program and Q&A
Cancellation & Credit Policy:
Please note that all program registrations are non-refundable. However, if you are unable to attend, we are happy to offer a credit toward a future program of equal or lesser value, provided that the request is submitted prior to the scheduled event date. Credit requests made after the program date will not be honored.
This event is pending for 1.25 credit hours for both HRCI & SHRM credits.
