The Human Edge: What AI Can’t Scale
As AI transforms how we work, one question becomes increasingly important: Are we developing our human leadership capacity as quickly as we are developing our technological capability?
The Human Edge explores emotional fluency as a critical leadership capability for the future of work. Drawing from Claude Silver’s experience as Chief Heart Officer at VaynerX and the ideas in her bestselling book, Be Yourself at Work, this session examines how self-awareness, emotional regulation, trust, and clear authority shape leadership under pressure.
Participants will explore how to lead with greater clarity and confidence, hold accountability without sacrificing humanity, and translate these distinctly human capabilities into the leaders and teams they develop.
Key Takeaways & Learning Objectives
- Apply emotional fluency as a leadership capability under pressure, using Awareness → Regulation → Choice to strengthen clarity, communication, decision-making, and accountability.
- Integrate authority and psychological safety in everyday leadership, identifying behaviors that unintentionally dilute impact and practicing approaches that combine clear expectations with trust, self-awareness, and humanity.
- Translate emotional fluency into leadership development, identifying practical ways to reinforce these behaviors through coaching, feedback, manager development, and talent practices.
Featured Speakers
Claude Silver
Chief Heart Officer at VaynerX
The world’s first Chief Heart Officer, Claude Silver serves the people of VaynerX, and is the bestselling author of Be Yourself at Work. She believes optimism, bravery, and authenticity are essential drivers of performance.
Claude helps leaders see humanity as a strategic advantage. She shows that teams rooted in belonging, clarity, and emotional courage move faster, think better, and perform more sustainably. At VaynerX, she has helped scale the organization from 400 to over 2,000 employees across 11 countries, embedding trust, psychological safety, and accountability into how performance happens.
Her career spans founding an outdoor adventure and surf company in San Francisco to leadership roles at JWT San Francisco, JWT London, and Publicis London. She has been recognized by the Department of Defense as a Patriotic Employer, received Campaign US’s Female Frontier Award and Adweek’s Changing the Game Award, and was named Adweek’s 2025 Mother of the Year. A TEDx speaker, she has been featured in The New York Times, Forbes, Fast Company, Inc., and The Wall Street Journal.
This program has been approved for 1 HR (General) recertification credit hour toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.
Additionally, this program has been pre-approved for 1.0 Professional Development Credits (PDCs) by the Society of Human Resource Management.
